National Certificate: Management
This qualification aims at equipping every first-line manager with the essential knowledge and skills necessary to:
- Develop, lead and inspire productive workplace teams.
- Ensure that all team members are developed to their full potential.
The manager of the first-line manager needs to coach his/her first-line managers, and is, as such, involved in the programme. A simple-to-use benchmarking system forms the basis for ongoing coaching and development.
MODULE 1: Mini-business Manager
Establishing the team as a mini-business, and managing the team as a business with its own goals, customers, and suppliers, etc.
MODULE 2: Team Leader
Providing the first-line manager with the knowledge and skills necessary to lead and motivate an outstanding team.
MODULE 3: Team Coach
Strengthening coaching skills to develop both the team, and individual team members for continuous improvement.
MODULE 4: People Manager
Focusing on people management skills for achieving results, and the best performance from the team.
MODULE 5: Workplace Relations Builder
Developing productive relations with team members, the unions, colleagues, and other management levels.
MODULE 6: Effective Communicator
Communicating clearly and effectively with the team, colleagues, and other management levels.
MODULE 7: Understanding the Workplace
Discussing organisational and business sector structures.
MODULE 8: HIV/AIDS in the Workplace
Providing the first-line manager with an understanding of HIV/AIDS.