Equip operations improvement practitioners and managers with an understanding of, and techniques for reducing process variation, and improving quality.
- Understand variability, and the importance of eliminating it.
- Understand the application of basic statistical techniques, for quality assurance.
- Learn to apply the 7 quality tools:
- Run Charts.
- Scatter Diagrams.
- Fishbone Diagram.
- Quality Control Charts.
- Tally Sheets.
- Pareto Analyses.
- Introduce 6-Sigma concepts, and its role in operations excellence.