Competitive Operations – A Systematic Approach

Duration

Eight (8) face-to-face days, including training, coaching, site visits and learner presentations. Time will be allowed between and after training for learners to build their Portfolio of Evidence (PoE). Assessment and Moderation of Portfolios will be arranged per site.

Purpose

In this programme, you will be provided with the knowledge and skills necessary to establish yourself as a mini-business manager or valuable team member. Together as team leaders and team members you can learn how to manage your work unit as if it was a business, and establish the foundation for an outstanding team.

Content

The skills programme consists of the three fundamental elements of Continuous Improvement:

• Managing Team Operations Objectives(Goal Alignment and Visual Management). Every team is structured according to mini-businesses, and has its own set of internal and external customers with whom it builds relationships. In addition, every team has a set of key performance indicators (KPIs); measures that it influences directly, and for which it is directly responsible.
• Efficient Workplace Organisation (incl. 5S). Explains how to create a visual, functional, organised workplace that improves productivity, highlights improvements, and eliminates the need for searching. It will also provide the necessary skills and knowledge to create a safer and more productive work environment.
• Effective Coaching and Problem Solving. Small problem solving groups, comprised of people from all levels and functions of an organisation. It could be a group of three to five operators brainstorming about a specific issue that they faced on the previous shift, or it could be a small group of people from different levels thinking of a new way in which to care for the company’s machines.