Competitive Operations – Mini-Business Areas

Duration

Four to Six days (site dependant) face-to-face days, including training, coaching and site visits. Time will be allowed between and after training for learners to build their Portfolio of Evidence (PoE). Assessment and Moderation of Portfolios will be arranged per site.

Purpose

In this programme, you will be provided with the knowledge and skills necessary to establish yourself as a mini-business manager or valuable team member.

Content

The skills programme covers the following fundamental continuous improvement element:

• Managing Team Operations Objectives (Goal Alignment and Visual Management). Every team is structured according to mini-businesses, and has its own set of internal and external customers with whom it builds relationships. In addition, every team has a set of key performance indicators (KPIs); measures that it influences directly, and for which it is directly responsible.

The following aspects of managing a team are covered:

• Understand the role of your team’s function in achieving the overall goals and objectives of your organisation.
• Understand the concept of a mini-business; specify the physical requirements for a successful mini-business area; identify internal and external stakeholders, and actively work towards its creation and development.
• Formulate a mission, values, and clear performance objectives with your team, and align these with the goals of your organisation.

Manage the activities of your mini-business by:

• Applying appropriate visual management techniques.
• Holding effective team meetings.
• Applying time management tools and techniques.
• Maintaining records of all mini-business activities.
• Manage team performance.