I am often asked for a definition of operations excellence. My effort is the following: A continuous focus on strengthening an organisation’s operations improvement capability, through a system of knowledge that is embedded into the people, processes and technology, and which is the organisation’s way of working.
Saw a good example today of the CAPDo cycle in action. Recently I did a 20 Keys progress review at Wispeco Profiles Department. It is quite a large workplace with five 5 extrusion press lines. Richard Muller and his team took the action list and meticulously scrutinised and implemented each action point. Review (Check)