There are many myths surrounding innovations and ideas for operations improvement in organisations. One of these myths is: Managers are in the best position to come up with ideas The reality is, employees are in the best position to come up with ideas for operations improvement because they are the ones actuall
“Two, or more, heads are often better than one to solve a problem” is a well-known (slightly adapted) saying. This is exactly what Key 3 of the 20 Keys system for operations improvement is all about – Understanding problem solving by using Small Group Activities. An often overlooked aspect of effective problem solving
