Key 14 of the 20 Keys system is often seen as one of the more difficult Keys to implement. However, the underlying principles are simple; we need to empower people to make their own improvements in their workplaces. This may be by supporting their ideas for improvement or ensuring that the necessary facilities are avai
We are living in unprecedented times. In his book, the Tale of two cities, Charles Dickens states, amongst others, in the opening line “It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness”… Unfortunately, during this period of draconian lock-down measures, we t