This is the last of a two-part series about Key 2 & 15 of the 20 Keys system for continuous improvement.
The 20 Keys is an intuitive evaluation and rating system that measures operational performance and guides ongoing improvement activities.
Recently, at ODI’s strategy meeting held at The African Pride Irene Country Lodge in Gauteng, Keys 2 & 15 of the 20 Keys system for continuous improvement, featured very strongly. Goal alignment and setting objectives were the focus of the meeting.
To read the article about Key 2 at the recent strategy meeting, click here.
Key 15 of the 20 Keys system for continuous improvement, is all about Skill Versatility and Cross Training. It is about ongoing implementation of learning and development as part of the business strategy, to develop individuals to have more skills, and higher levels of competencies. Apart from individual development, the aim is also to have flexible teams, with a high level of skill versatility within, and between all teams; in production and supporting functions.
They key concepts are:
- Flexibility for teams and the organisation, and skill development opportunities for individuals
- Skill versatility through cross training
- Making work easier, to facilitate on-the-job cross training
- Start within teams with skill development, then address opportunities between teams
- Tracking progress of skill development with skills matrices
The ODI team rolled up their sleeves and everyone worked or coached on a module of the NQF5 Productivity Certificate to ensure Continual Professional Development. ODI’s National Certificate in Productivity consists of one Management System Module, to create a common vision, and eight practical Modules, to make operations more competitive. To read more about this qualification, click here.
The benefits of coaching can improve the workforce of a company, improve employee morale, and help achieve organisational goals. Effective coaching involves building a relationship with trust, motivation, and accountability.
At ODI, our Operations Management and Improvement Coaching process is an ongoing process, and aims to give guidance, opportunities, and support. The focus of our coaching process will always be to ensure performance improvement.
ODI’s strategy meeting was a great success and reinforced the goals we set out for ourselves and to encourage the work it takes to accomplish them.
To read more about ODI’s Continuous Operations Improvement System, click here.
Author: Huibie Jones: MD at ODI
ODI is a globally represented management and productivity consulting company. Our mission is to provide holistic solutions that promote people development and operations excellence. We do this through training, coaching and consulting, supported by a range of excellent products.