Business Dictionary defines operational excellence as: “A philosophy of the workplace where problem-solving, teamwork, and leadership results in the ongoing improvement in an organisation. The process involves focusing on the customers’ needs, keeping the employees positive and empowered, and continually improving the
ODI’s Ilse Doyer, recently facilitated a group of DBSSSA learners, completing their e-Learning national qualification – NQF5 in Productivity, at their offices.
The De Beers Group is the best known diamond company in the world with a brand respected wherever diamonds are bought or sold. That brand is underpinned by their values, their vision and their strategy for achieving brilliance.