The CAPdo-cycle is a proven framework for implementing continuous quality improvement. The four steps provide the framework for continuous improvement.
I always enjoy visiting first-line teams in organisations. As they say, this is “the real place to observe the real work and the real things, and to get the real facts and data”. Also, typically more that 80% of people in the organisation are at this level, and it is therefore the most important level in terms of engag
Michael J. Gelb is an author and public speaker specializing in creativity and innovation. He once said: “Life is a continuous exercise in creative problem-solving.” Problem-solving is a critical skill to have if you’re going to be a leader, an innovator or a game-changer. Everyone has problems in life. For the most
There are many myths surrounding innovations and ideas for operations improvement in organisations. One of these myths is: Managers are in the best position to come up with ideas The reality is, employees are in the best position to come up with ideas for operations improvement because they are the ones actuall
Did you know that one distinguishing characteristic of world class companies is that they have a well-entrenched culture that facilitates the learning of all its members, thereby continuously transforming itself. But, being busy is killing our ability to learn and think creatively. Many organisations are caught up in b
“Two, or more, heads are often better than one to solve a problem” is a well-known (slightly adapted) saying. This is exactly what Key 3 of the 20 Keys system for operations improvement is all about – Understanding problem solving by using Small Group Activities. An often overlooked aspect of effective problem solving