In World-Class companies, 80% of employees are engaged in solving problems. This allows for early detection of problems, which in return leads to quick responses and mitigating the impact of these issues.
Many organisations have achieved significant improvements in terms of key performance indicators like quality, cost, productivity, delivery, service, safety, motivation, and morale, by applying the CAPDo cycle.
Did you know that up to 85% of machine, product, quality, and service-related problems are caused by Standard Operating Procedures (SOPs) not being followed? In Key 11 of the 20 Keys Operations Management System, the SOP is defined as “the current best method for producing products and services at consistent quality (Q
At ODI’s recent one-day conference where we celebrated 30 years of operations excellence, several companies from various industries presented their case studies of business excellence and shared their achievements. Len Hansen – Consultant at Astral Operations, presented: “My Journey with Organisational Development Inte