Our 4th speaker for the day was Forona Stephens: Human Resources Business Partner at GWK and her topic of discussion was: “Think Big, Start Small, Unlock Excellence.”
The 20 Keys 4S process (Sort, Set in Order, Shine and Standardise) is a simple process which can deliver significant results. 1. Sort (Seiri) Identify and get rid of all obsolete items (i.e., anything not used for months or during the last 12 months). 2. Set in Order (Seiton) Now that all unnecessary i
According to Wikipedia, Kaizen (改善), is the Japanese word for “improvement”. In business, Kaizen refers to activities that continuously improve all functions and involve all employees from the CEO to the assembly line workers. It also applies to processes, such as purchasing and logistics, that cross organizational bou
“Two, or more, heads are often better than one to solve a problem” is a well-known (slightly adapted) saying. This is exactly what Key 3 of the 20 Keys system for operations improvement is all about – Understanding problem solving by using Small Group Activities. An often overlooked aspect of effective problem solving