Emotional intelligence (EI) has a significant impact on relationships in the workplace, and is a key factor in the success and profitability of a company. People with high EI are better equipped to understand the emotions and perspectives of their colleagues, and are able to work collaboratively and effectively with others. This leads to
- increased teamwork,
- improved communication, and
- a more positive workplace culture.
In high-pressure work environments, emotional intelligence helps individuals manage their own emotions and stay calm in the face of stress and adversity. This results in better decision making, increased productivity, and reduced turnover, as employees feel valued and supported.
Moreover, emotionally intelligent individuals are able to understand the emotional needs of their customers, and are able to respond in a way that enhances customer satisfaction and loyalty. This has a direct impact on the bottom line, as satisfied customers are more likely to return, refer others, and provide positive reviews.
Leaders with high emotional intelligence are also able to inspire and motivate their teams, and are better equipped to handle workplace conflicts and negotiations. This creates a workplace culture where everyone is working towards a common goal, and helps to improve morale and reduce turnover.
Emotional intelligence plays a critical role in relationships in the workplace, and has a direct impact on the success and profitability of a company. Companies that invest in developing the emotional intelligence of their employees are more likely to achieve their business objectives and have a more positive and productive workplace culture.
Recently Maryke Snyman facilitated a group of learners from KSB Pumps and Valves (Pty) Ltd, completing ODI’s NQF5 Emotional Intelligence 2-Day Skills Programme in Gauteng.
The purpose of this Emotional Intelligence Skills Programme, is to
- learn what emotional intelligence is all about, as well as the impact thereof.
- discover tools to help you develop new habits.
- increase your ability to recognise your feelings, to control them, and to express them appropriately.
- learn to empathise with people, and to recognise their emotions, as well as your own.
- apply the principles and concepts of emotional intelligence to the management of self and others.
To read more about the content to be covered in this Skills Programme, click here.
Author: Maryke Bergh