I always enjoy visiting first-line teams in organisations. As they say, this is “the real place to observe the real work and the real things, and to get the real facts and data”. Also, typically more that 80% of people in the organisation are at this level, and it is therefore the most important level in terms of engag
The 20 Keys 4S process (Sort, Set in Order, Shine and Standardise) is a simple process which can deliver significant results. 1. Sort (Seiri) Identify and get rid of all obsolete items (i.e., anything not used for months or during the last 12 months). 2. Set in Order (Seiton) Now that all unnecessary i
National Chicks, Boschkop Farm (part of the Astral Foods group) is competing for the 20 Keys Excellence Award. This International Award, awarded jointly by PDI Japan and ODI South Africa, is a tough one to achieve. It focuses on having a high level of performance and maturity in terms of the organisation’s processes, s
Companies often struggle to improve efficiencies and wonder how best to go about maximising value while reducing waste. With the help of the 5S principles, a business can accomplish these goals without spending a lot of money to do so. 5S is a workplace organisation method that uses a list of five Japanese words: seiri
The focus of the 2019 Astral 20 Keys Conference was on Key 18 (Using Information Systems), and Key 20 (Leading Technology). The Astral Workshop Co-ordinators were: Evert Potgieter (Director: Risk Management) and Nikki Moodley (Operations Improvement Executive) The Astral 20 Keys conference was opened by Nikki Moodley.
There is always fear of skills obsolescence especially amongst us humans when a new technology ushers in change. We have in fact an inherent fear of change. We are objects of comfort. We are pilgrims of Nirvana, although many of us never get there. Although the ushering of robotics and its attendant machine automation
National Chicks, Boschkop Farm (part of the Astral Foods group) is competing for the 20 Keys Excellence Award. This International Award, awarded jointly by PDI Japan and ODI South Africa is a tough one to achieve. It focuses on having a high level of performance and maturity in terms of the organisations’: processes, s
How many times have you been on the receiving end of bad customer service from various institutions? I would guess, like most of us – quite a few times. Industries such as government and municipalities, hospitals, telecommunication, financial services and retail industries bear the brunt of complaints. My pet hate is